- Leads global, company-wide projects & initiatives pertaining to process improvement, customer experience, quality/regulatory, operational performance, and LEAN productivity/cost savings
- Collaborates with senior leadership and front-line field operational departments to improve KPI performance which includes leading problem-solving initiatives, providing status updates, and coaching key leaders on best practices
- Manages onboarding process for new hire service leaders which includes event coordination and facilitation, leadership & team development, and technical training
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